Customer Success Manager

Bigblue is hiring!

About

Founded in 2018 and based in Station F, Paris, Bigblue is creating a unified tech platform for brands to build their logistics.

Bigblue picks and connects the world’s best logistics service providers. In a matter of days, small brands join Bigblue and setup their first logistics. Scale-up brands leverage our network to ramp up their operations. To all of them, Bigblue means lower costs, faster deliveries and increased visibility while keeping control.

More than 60 brands have trusted us with their logistics since the beginning of our humble but ambitious journey. Now that we've reached product-market fit, we are scaling our team to continue shaping the future of logistics.

Job Description

As a Customer Success Manager 🚀, you will be in charge of making our customers as successful as possible and driving retention initiatives. Your product expertise will make you uniquely qualified to share best practices and recommendations with customers, and your customer expertise will make you incredibly insightful to Bigblue internal strategy.

GUIDE KEY ACCOUNTS IN THEIR JOURNEY

  • Develop strong relationships with our key accounts, providing: service utilisation insights, guidance during feature launches, and help resolving any issues or concerns.
  • Build and share educational resources and best practices
  • Identify and leverage evangelists and advocates among our customer base

SCALE OUR CUSTOMERS' SUCCESS

  • Build and iterate on an account management operational ecosystem
  • Develop internal tools & processes to resolve inquiries in a timely and productive manner

BUILD A SUCCESS STRATEGY

  • Develop a success culture which is adaptable to business changes and streamline internal processes
  • Work closely with Bigblue's founders, sharing insights you daily receive to advise on product roadmap and business strategy.

Preferred Experience

WHAT YOU'LL NEED 🙌

  • Language: 🇬🇧 🇫🇷 you're fluent in spoken and written English & French
  • At least one previous client-facing experience
  • Organizational skills: you are a hustling multi-tasker and thrive in a fast-paced environment
  • Excellent interpersonal skills: your are able to persuasively communicate recommendations and effectively champion customer needs
  • Great problem-solving skills, taking a consultative approach to finding the best solution
  • You are a true team-player and contribute positive energy to a team
  • You have exceptional written and verbal communication skills. You can explain complex issues in simple terms and adapt your tone for different users

BONUS POINTS FOR 🥇

  • Entrepreneurial spirit
  • Passion about digital and making life simpler with technology
  • Challengers: you like solving new problems and are never settling for how something ‘has always been done’
  • Fluency in a third language

PERKS 🎰

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

  • You'll be working at an early stage startup and be in charge of impactful missions
  • You'll work in Station F, the biggest incubator in the world, and will have access to weekly talks by C-levels and successful entrepreneurs.
  • Wanna learn? We organize weekly learning sessions and encourage any learning opportunity that makes you grow!
  • We are a team of foodies, so every single day, lunch is on us. Better said, we're cooking so you'll have access to great food all day long!
  • A potential hiring at the end of the internship 😍

Additional Information

  • Contract Type: Internship (Between 6 and 6 months)
  • Start Date: 06 January 2020
  • Location: Paris, France (75013)